Multilingual support reply with cultural fit

Reply to a customer in their own language with natural phrasing, the right level of formality and a back-translation so you can check it.

Change note: Initial version

Prompt

Write a customer support reply in {{language}}.

The customer's message (in their language or English):
{{customer_message}}

What the reply must say (in English):
{{reply_points}}

Company: {{company}}
Formality: {{formality}}
Channel: {{channel}}

Requirements:
- Write natively in {{language}}, not as a literal translation. Use the greeting, closing, honorifics and level of politeness a good local support team would use in this channel.
- Keep names, product terms, prices and dates exact. Use local conventions for dates, times and currency formatting only if the reply points ask for conversion.
- Do not add promises, facts or apologies beyond the points given.
- Keep it as short as the English would be.

Output:
1. The reply in {{language}}.
2. An English back-translation, so I can check meaning.
3. Any cultural or phrasing notes that matter (for example, a phrase deliberately softened or a word with two possible meanings).
4. If the customer wrote in a different language than {{language}}, mention it.

Variables

• {{language}}Reply languagetextrequired

  Default: Spanish (Mexico)

• {{customer_message}}Customer messagelongrequired

  Default: Hola, pedí unos audífonos hace dos semanas y todavía no llegan. El rastreo no se actualiza desde hace 5 días.

• {{reply_points}}What to saylongrequired

  Default: Apologise for the delay. The package is stuck at a customs hub. We have opened a trace with the carrier. We will ship a replacement if it is not moving by Friday. We will update them by email on Wednesday.

• {{company}}Companytextrequired

  Default: SoundNest

• {{formality}}Formalityselectrequired

  Options: Very formal, Polite but warm, Casual and friendly

  Default: Polite but warm

• {{channel}}Channelselectrequired

  Options: Email, Live chat, WhatsApp or SMS

  Default: Email

Example output

**Reply (Spanish, Mexico)**
Hola,

Gracias por escribirnos y lamento mucho la demora con tus audífonos. Tu paquete quedó detenido en un centro de aduanas y ya abrimos una investigación con la paquetería.

Si para el viernes sigue sin avanzar, te enviaremos un reemplazo sin costo. Además, el miércoles te escribiremos por correo con novedades.

Gracias por tu paciencia.
Equipo de SoundNest

**Back-translation**
Hello, thank you for writing and I'm very sorry for the delay with your headphones. Your package is held at a customs hub and we have opened an investigation with the carrier. If it isn't moving by Friday we will send a replacement at no cost. We'll also email you Wednesday with an update. Thank you for your patience.

**Notes**
- Used informal "tú" to match a polite-but-warm email tone common in Mexican retail support.
- "Sin costo" was added to clarify the replacement is free; remove it if that is not confirmed.

Notes

Asking for a back-translation lets you verify meaning even if you do not speak the language, and the 'no extra promises' rule stops translation drift. For sensitive cases, have a native speaker review.